Privacy Policy

Effective date: 2nd Oct 2026

BJ Riley Pest Control (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit https://bjrileypestcontrol.com/ (the “Website”), request an estimate or inspection, contact us, or arrange pest-control services.

Additional terms or notices may apply to particular services, payment methods, or customer systems.

1. Information We Collect

Information You Provide

Depending on your inquiry or service request, we may collect:

• Your name, email address, telephone number, and mailing address.
• The address of the property requiring service.
• The type of pest concern, affected areas, and other details you provide.
• Your preferred appointment times and relevant property access instructions.
• Messages, photographs, and other information you choose to share.
• Service history and administrative information needed to manage requested services.
• Billing information where needed to invoice or process an authorized payment.

Please do not send payment card details, government identification numbers, alarm codes, or other sensitive information through general Website inquiries or ordinary email. Contact us to discuss an appropriate method if such information is necessary.

Information Collected Automatically

Our Website and service providers may collect technical and usage information such as your IP address, browser type, device information, referring website, pages visited, and visit dates and times. Cookies and similar technologies may support functionality, security, and Website measurement.

2. How We Use Information

We may use personal information to:

• Respond to questions and estimate requests.
• Assess pest concerns and prepare service recommendations.
• Schedule inspections, treatments, and follow-up visits.
• Communicate about appointments and requested services.
• Manage customer records, invoices, and authorized payments.
• Coordinate technicians and other personnel involved in your service.
• Address complaints and improve customer support.
• Maintain, secure, and improve the Website.
• Prevent misuse and comply with applicable requirements.

If we send optional promotional communications, you may opt out using the instructions provided or by contacting us.

3. Property and Service Information

Property addresses, pest concerns, photographs, and access instructions may be needed to evaluate or carry out a service request.

Please share only details relevant to the work. If an inquiry concerns a rental, commercial property, or another person’s premises, ensure you are authorized to provide the information and arrange access.

Property information provided for an estimate or treatment does not, by itself, authorize us to publish identifying photographs or details for promotional purposes.

4. How We Disclose Information

We may disclose personal information:

• To personnel and technicians who need it to respond to requests or perform services.
• To service providers supporting hosting, communications, scheduling, customer administration, billing, and security.
• To Viking Pest Control or another authorized service partner where involved in fulfilling your request or administering services.
• With your authorization or at your direction.
• When required or permitted by law or legal process.
• When reasonably necessary to address fraud, security incidents, or threats to rights and safety.

Any sharing with a service partner should be limited to information relevant to the requested service or legitimate administration of that service. A provider’s separate privacy notice may also apply when you interact directly with its systems.

5. Cookies and Website Measurement

The Website may use cookies and similar technologies for functionality, security, and usage measurement. Google Tag Manager is present to manage Website tags; the information processed depends on the tools enabled.

You can manage or delete cookies through your browser settings and, where available, the Website’s cookie controls. Disabling certain cookies may affect Website features.

Third-party content or linked services may process information under their own privacy policies. Review those policies before providing information through an external service.

6. Email, Telephone, and Text Communications

We may contact you by email or telephone to respond to an inquiry, discuss an estimate, confirm an appointment, or provide service-related information.

You may unsubscribe from optional promotional emails using the instructions provided or ask us to update your contact preferences. Necessary communications concerning an active appointment, invoice, or service may continue.

Providing a telephone number for an inquiry does not, by itself, constitute consent to automated marketing calls or texts. If you separately enroll in a text messaging program, the consent notice and terms provided at enrollment will describe that program.

7. Payments

If a third-party payment provider is used, payment information submitted through its system is processed under its applicable privacy policy and terms. We may receive transaction information needed to reconcile payments and manage invoices.

Please do not send payment card or bank account details through general contact messages.

8. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain appropriate records, resolve disputes, and meet applicable legal, accounting, or regulatory requirements.

Retention periods vary according to the information involved and the purpose for which it was collected.

9. Information Security

We use reasonable safeguards designed to protect personal information against unauthorized access, use, or disclosure. However, no website, email service, or electronic transmission method is completely secure.

Contact us to arrange an appropriate communication method before sharing sensitive property access or payment information.

10. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information you have provided, or to update your communication preferences.

We will consider and respond to requests in accordance with applicable law. We may need to verify your identity, and some information may need to be retained for legal, accounting, service recordkeeping, or other lawful purposes.

You may choose not to provide information, although this may limit our ability to prepare an estimate or arrange services.

11. Children’s Privacy

The Website is intended for adults seeking pest-control information and services and is not directed to children under 13. If you believe a child has provided personal information through the Website, contact us so we can review and address the matter.

12. External Websites

The Website may link to other websites or services. Their information practices are governed by their own privacy policies. We encourage you to review those policies before providing personal information.

13. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable requirements. We will post the revised policy with an updated effective date and provide additional notice where required.

14. Contact Us

For questions about this policy or requests concerning personal information, contact:

BJ Riley Pest Control
P.O. Box 3590
York, PA 17402-0590
Phone: (717) 840-1966
Website: https://bjrileypestcontrol.com/contact/